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PRIVACY POLICY

SHIELD TECH LLC

Last Updated: November 2025

SHIELD TECH LLC (“SHIELD TECH,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access our website, request technical support services, make payments, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Company Information

Company Information:
Company Name – SHIELD TECH LLC
Legal Name – MADHUSUDHAN REDDY DASARI
Company Registered address – 338 WOODSIDE CT/APT 95 ROCHESTER HILLS, MI 48037 ROCHESTER HILLS, MI 48037 United States

Support Email: support@shieldtechllc.com

2. Information We Collect

We may collect personal and technical information when you request support, make a payment, or interact with our website, including:

  • Full name

  • Email address

  • Phone number

  • Payment-related details (processed securely by third-party providers)

  • Device information and technical issue details

  • Uploaded images, documents, or screenshots (if voluntarily provided)

  • IP address, browser type, operating system, and device data

This information is collected strictly for:

  • Delivering technical support services

  • Processing payments and invoices

  • Fraud prevention and security monitoring

  • Customer communication and service improvement

3. Payments & Financial Information

Payments on our website are processed securely through third-party payment processors, including but not limited to:

  • PayPal

  • Authorize.Net

We do not store, process, or retain credit card numbers, debit card details, or bank information on our servers. All payment transactions are handled directly by the respective payment processors in accordance with their own privacy and security standards.

4. Use of Uploaded Files & Media

If you upload files such as screenshots, images, or documents during a support session:

  • They are used solely to diagnose and resolve your technical issue

  • You are advised not to upload sensitive personal or financial information

  • Uploaded files are securely deleted after the support case is completed, unless required for legal or compliance purposes

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve functionality, security, and performance.

Cookie Type Purpose Duration
Essential Cookies Website functionality and security Session-based
Convenience Cookies Save form inputs and preferences Up to 30 days
Analytics & Advertising Cookies Website analytics and advertising performance Up to 12 months

We may use tools such as Google Analytics and Google Ads conversion tracking to measure website performance and marketing effectiveness.
You can disable cookies in your browser settings, though some site features may not function properly.

Technical Form Data: When you submit a contact form on our website, we may collect technical metadata including your browser’s screen width and height, and the specific URL from which the form was submitted. This data is used solely for technical troubleshooting and optimizing our website layout.

6. External Links

Our website may include other tools, embedded content, or external links (such as external videos or manufacturer support pages). These other platforms operate under their own privacy policies. Shield Tech LLC does not control and is not responsible for the privacy practices of external websites.

7. How We Use & Share Your Information

We may share limited personal data only in the following circumstances:

  • With payment processors (PayPal, Authorize.Net) to complete transactions

  • With analytics and advertising partners (data used in aggregated or anonymized form)

  • With fraud prevention, spam detection, and security services

  • With legal or regulatory authorities when required by law

We do not sell, rent, or trade personal data to third parties.

8. Data Storage & Retention

We retain information only for as long as necessary for business, legal, and compliance purposes.

Data Type Retention Period
Support records & technical logs Up to 5 years
Billing and payment records Up to 7 years (tax and accounting compliance)

All data is stored on secured, access-controlled servers located in the United States.

9. Data Security Measures

We use reasonable and industry-standard safeguards to protect your information, including:

  • Encrypted storage and secure servers

  • Restricted administrative access

  • Regular security monitoring

  • Malware, fraud, and abuse detection systems

Despite our efforts, no online system can be guaranteed 100% secure.

10. Your Privacy Rights

You have the right to:

  • Request access to personal information we hold about you

  • Request correction or deletion of personal data (where legally permitted)

  • Withdraw consent for marketing communications

Certain data may be retained where required for legal, billing, or compliance obligations.

To exercise your rights, contact us at:
📧 support@shieldtechllc.com

11. Policy Updates

Shield Tech LLC may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.

REFUND & CANCELLATION POLICY

Shield Tech LLC

Customer satisfaction is important to us. This policy explains refund eligibility for paid technical support and digital services.

1. Refund Eligibility

A refund may be approved if:

  • A paid service was not delivered

  • The reported issue was verifiably not resolved

  • The scope of service was not clearly explained before payment

2. Refund Request Timeframe

Refund requests must be submitted within 15 days of service completion.
Requests received after this period may not be eligible.

3. How to Request a Refund

Email: support@shieldtechllc.com

Please include:

  • Invoice or payment date

  • Amount paid

  • Brief reason for the refund request

  • Supporting details (invoice ID, chat logs, screenshots if applicable)

4. Refund Review & Processing

  • Review: Each request is evaluated based on service records

  • Approval: Approved refunds are issued to the original payment method

  • Processing Time: 7–10 business days (depending on payment provider)

  • Denial: If denied, a clear explanation will be provided

5. Non-Refundable Cases

Refunds will not be issued for:

  • Digital files or downloads already delivered

  • Services completed successfully where the issue was resolved

  • Requests made after a previous refund

  • Termination due to abuse, fraud, or policy violations

  • Change of mind after service completion

6. Enterprise Security Standards & Data Protection

Safeguarding corporate data is the foundation of SHIELD TECH LLC. We adhere to stringent operational security protocols to protect our clients’ sensitive information:

  • Encrypted Communications: All data transmitted through our portal utilizes TLS 1.3 encryption, ensuring confidentiality during transit.
  • Zero-Trust Access: Our remote IT administration relies on secure, multi-factor authenticated (MFA) zero-trust network access. We log all administrative sessions for full auditability.
  • Data Minimization: We only request, process, and temporarily store data that is strictly required to execute our Service Level Agreements. We do not sell corporate contact data to third-party brokers.
  • Secure Payment Processing: We do not store raw payment data on our servers. All financial transactions are tokenized and processed through PCI-DSS Level 1 compliant payment gateways.

7. Policy Changes

Shield Tech LLC reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

📧 Email: support@shieldtechllc.com
🏢 Address:
Company Information:
Company Name – SHIELD TECH LLC
Legal Name – MADHUSUDHAN REDDY DASARI
Company Registered address – 338 WOODSIDE CT/APT 95 ROCHESTER HILLS, MI 48037 ROCHESTER HILLS, MI 48037 United States

(Please Note: The address above is our official corporate registration and administrative mailing address. SHIELD TECH LLC operates as a fully remote Managed IT Services provider. All B2B technical support, network monitoring, and enterprise solutions are delivered remotely to our clients nationwide. We do not accept walk-in clients or physical hardware drop-offs at this location.)